Product Experience Architect

Product Experience Architect

Job Type: Full Time / Flexi Time

Job Flexibility: Total Flexibility

Location Requirement: Exchange Place, Jersey City, NJ

General Area Of Expertise Required: Business Development & Planning

Job Description: The Product Experience Architect acts as a customer experience expert within E*TRADE’s Product Experience Group. This person will be responsible for providing user experience design and information architecture for E*TRADE’s products.

The best candidates for the role will have the ability to work effectively across products, communicate ideas quickly, and work effectively with various business groups, design team members and technology departments. Expert-level interaction design skills are required. In addition, the position requires strong competitive research skills, an understanding of industry and web application design best practices, and usability engineering experience.

Key Responsibilities
• Create information architecture conceptual models and documentation for complex, data-driven web applications
• Translate business/customer needs into wireframes and interactive prototypes
• Create/contribute to global interaction design specifications
• Contribute to product requirements definition and documentation
• Drive UCD best practices into deliverables and development process
• Incorporate the use of customer personas in product and service recommendations
• Work collaboratively with product teams in concept design and development

Candidate Requirements: • Experience designing AJAX/JQUERY persona-based portals
• Experience designing innovative data visualizations
• Willing to take risks, able to iterate quickly
• Expert user research skills
• Excellent visualization skills with the ability to articulate concepts and ideas through low-and high-fidelity prototypes
• Strong orientation toward conceptual modeling with the ability to innovate on process tools and conventions
• Ability to work collaboratively within cross-functional teams
• Excellent communication skills
• Past information/interaction design experience in the financial services vertical desired
• Product management, market research or business analysis experience a plus
• College or university degree required in HCI, human factors, design, or related field

Business Details:

Etrade Financial Corporation

david.quinn@etrade.com

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